1. SHIPPING & DELIVERY POLICY
At Geleyi, we provide FREE Standard delivery to any address within US with orders over $75. However, note we do not deliver to PO Boxes, military and restricted areas.
We process orders within 2 working and allow 5 – 10 working days for shipping and delivery depending on demand and availability from our partners. You can contact our friendly staff if you have a question about this.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries we deliver to and our charges, you may select your item and proceed to the check out page as our charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address with no payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) are processed within 2 working days, depending on demand and availability, it’s shipped within 5 – 10 working days upon confirmation of payment, from our partners. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. We will email confirmation for all orders once received.
Once the order dispatches, we email you a confirmation a confirmation. Tracking number is available on request. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken depends on our logistics partners and their affiliates. However, your order is safely on its way.
3. TAXES, DUTIES & TARIFFS
For all international orders, you may need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express.
We do not accept payments via ATM or inter-bank transfers.